Terms of service
Terms of Service
Last Updated: November 12, 2026
01 — Overview
Welcome to Crannyx.
These Terms of Service govern access to and use of https://www.crannyx.com and purchases made through our online store.
Crannyx is operated by a sole proprietor based in Japan and sells furniture and home décor to customers in the United States.
By using our website or placing an order, you agree to these Terms, subject to any rights that cannot be excluded under applicable law.
If you do not agree with these Terms, please discontinue use of the website.
02 — Eligibility and Website Use
Customers must have the legal capacity to enter into a purchase agreement under applicable law.
You agree to provide accurate billing, shipping, and contact information when placing an order.
You must not use the website for fraudulent, unlawful, or unauthorized purposes.
We may restrict access to the website where reasonably necessary to protect its security or prevent unlawful activity.
03 — Products and Descriptions
Crannyx offers furniture and home décor products.
We aim to provide accurate descriptions, photographs, dimensions, materials, and product specifications.
Colors and textures may appear different depending on display settings, lighting, and natural material variations.
Customers should review product dimensions, assembly requirements, and care information before purchasing.
If a product is materially different from its description, customers may be entitled to remedies under our Return & Refund Policy and applicable law.
04 — Prices and Currency
Product prices for the United States market are displayed in United States dollars (USD), unless otherwise indicated.
Applicable shipping charges and sales taxes are disclosed during checkout.
Crannyx ships eligible United States orders from Japan under a Delivered Duty Paid (DDP) arrangement.
Applicable import duties and standard import clearance charges are handled by Crannyx rather than collected separately from customers upon delivery.
We may change prices prospectively without affecting orders already accepted at an agreed price.
05 — Orders and Acceptance
Submitting an order constitutes an offer to purchase the selected products.
An automated order acknowledgment confirms receipt of the order but does not necessarily constitute final acceptance.
An order is accepted when we confirm acceptance or dispatch the goods.
We may decline or cancel an order for legitimate reasons, including product unavailability, suspected fraud, or an obvious pricing error.
If payment has already been collected for an order we cannot fulfill, the applicable amount will be refunded promptly.
We will not substitute a materially different product without the customer's agreement.
06 — Payment Methods
Available payment methods are displayed at checkout.
Payments may be processed through authorized third-party payment service providers, including Authorize.net.
Customers authorize the applicable payment provider to process the transaction using their selected payment method.
Crannyx does not guarantee the availability of every payment method for every transaction.
Payment processing is subject to the relevant provider's security and authorization procedures.
07 — Shipping and Delivery
Products are shipped from Japan, not from a United States domestic warehouse.
For eligible orders, standard processing generally takes 1–3 business days, followed by an estimated 5–10 business days for international shipping and delivery.
Shipping charges, restrictions, and any product-specific delivery conditions are disclosed before checkout completion.
Further details are provided in our Shipping Policy.
If we cannot ship an order within the promised period, we will provide the required delay notification and applicable cancellation or refund options.
08 — Order Cancellations
Customers may request cancellation before shipment by contacting:
Cancellation requests are subject to the order's fulfillment status.
Once a shipment has been dispatched, the return procedure may apply instead.
Nothing in this section limits cancellation rights arising from a failure to ship as promised or other applicable consumer protection requirements.
09 — Returns, Refunds, and Exchanges
Eligible products may be returned within 30 calendar days after delivery, subject to our Return & Refund Policy.
Customers are responsible for international return shipping costs for eligible change-of-mind returns.
Crannyx is responsible for appropriate remedies and reasonable authorized return transportation costs when goods are defective, damaged, or incorrectly supplied due to our error.
Refund timing and procedures are described in the Return & Refund Policy.
10 — Furniture Safety and Assembly
Customers should follow the product's assembly, installation, use, and care instructions.
Where a product requires anchoring, weight limits, or specific safety precautions, customers should follow the instructions supplied with the product.
Do not use damaged or improperly assembled furniture.
Nothing in these Terms excludes liability for defective products or other liability that cannot lawfully be excluded.
11 — Intellectual Property
Website content, including original text, images, graphics, branding, and design elements, is owned by Crannyx or used with appropriate permission.
Such content may be protected by applicable intellectual property laws.
Unauthorized commercial reproduction, redistribution, or misuse is prohibited unless permitted by law or authorized by the rights holder.
12 — Third-Party Services
Our website uses third-party technology and services, including Shopify and payment processing providers.
Third-party services may have their own terms and privacy policies.
We are not responsible for independently operated third-party websites or services except to the extent required by applicable law.
13 — Website Availability
We aim to maintain accurate and accessible website functionality.
However, temporary interruptions, technical issues, and maintenance may occur.
We do not guarantee uninterrupted access to the website.
These limitations do not affect customers' rights concerning paid orders or products.
14 — Disclaimer of Warranties
Except for express product representations and warranties required by law, website information and services are provided without additional guarantees concerning uninterrupted availability or error-free operation.
Nothing in these Terms disclaims applicable implied warranties, statutory product rights, or other protections that cannot legally be excluded.
15 — Limitation of Liability
To the maximum extent permitted by applicable law, Crannyx is not liable for indirect or consequential losses that were not reasonably foreseeable and were not caused by our unlawful conduct.
For claims that may lawfully be limited, our liability relating to an affected purchase will generally not exceed the amount paid for that purchase.
These limitations do not apply to fraud, intentional misconduct, personal injury, defective-product liability, statutory consumer remedies, or any liability that cannot legally be limited.
16 — Privacy
Personal information is processed in accordance with our Privacy Policy and applicable privacy laws.
By using our services, customers acknowledge that information necessary for order processing may be handled by relevant ecommerce, payment, and delivery service providers.
17 — Disputes and Complaints
Customers are encouraged to contact Crannyx directly if they experience a problem with an order.
Please email decorvixo@crannyx.com with the order number and a description of the issue.
We will review complaints and seek a reasonable resolution.
These Terms do not require mandatory arbitration or waive the customer's right to pursue legally available remedies.
18 — Governing Law
These Terms are governed by applicable laws of Japan, subject to mandatory consumer protection laws that apply to transactions with United States customers.
Nothing in these Terms deprives customers of non-waivable rights or legal remedies available under applicable United States federal or state law.
Any dispute will be handled through a court or other legally available process having proper jurisdiction.
19 — Changes to These Terms
We may update these Terms to reflect operational, legal, or service changes.
Updated Terms will be published on our website.
Changes will not retroactively remove rights arising under previously accepted orders.
20 — Business Information
Business Name: Crannyx
Business Type: Sole Proprietorship
Business Location: Japan
Address: 203-7 Gosho, Ueda-shi, Nagano 386-0033, Japan
Email: decorvixo@crannyx.com
Phone: +81 70 8392 3271
Website: https://www.crannyx.com