Shipping policy

Shipping Policy

Last Updated: November 12, 2026

01 — Shipping Overview

Welcome to Crannyx. We are committed to providing clear and transparent shipping information for customers purchasing furniture and home décor from our online store.

All orders are fulfilled and shipped from Japan to the United States. Crannyx does not operate a domestic fulfillment warehouse in the United States.

International shipping, customs clearance, and final delivery are coordinated through our shipping and logistics partners.

02 — Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and applicable public holidays.

Order processing includes payment verification, product preparation, packaging, and shipment arrangements.

Orders placed during weekends or holidays will begin processing on the next applicable business day.

If an item requires additional preparation or has a different processing time, this information will be provided on the product page or communicated before shipment.

03 — Estimated Delivery Time

For eligible deliveries to the United States:

• Order processing: 1–3 business days.

• International shipping and delivery: 5–10 business days.

• Estimated total delivery time: 6–13 business days.

These estimates apply under normal shipping conditions and are not guaranteed delivery dates.

Delivery may be affected by customs inspections, carrier operations, severe weather, holidays, remote destinations, or other circumstances outside our reasonable control.

Product-specific delivery information and estimates presented at checkout take precedence where applicable.

04 — Shipping Origin and Methods

All products are dispatched from Japan.

Depending on product dimensions, weight, destination, and available carrier services, orders may be transported using international parcel services, freight transportation, or specialized furniture logistics providers.

Large furniture items may require additional handling and delivery coordination.

The selected shipping service may vary according to the characteristics of the order.

05 — Shipping Rates

For eligible United States orders, our standard checkout shipping rates are:

• Orders of $259.00 USD or more: Free standard shipping.

• Orders below $259.00 USD: $14.90 USD standard shipping.

Shipping eligibility is determined by the order value and applicable checkout conditions.

Oversized items, restricted destinations, or products requiring special delivery services may have different shipping options or charges, which will be disclosed before payment.

The final shipping charge displayed at checkout is the amount payable by the customer. No undisclosed shipping surcharge will be collected after an order is accepted.

06 — Customs Duties and Import Taxes

Crannyx ships orders to the United States under a Delivered Duty Paid (DDP) arrangement.

Under this arrangement, Crannyx is responsible for applicable import customs duties, import-related taxes, and standard customs clearance charges associated with delivery of the purchased goods.

Customers are not expected to pay additional import duties or import clearance fees upon delivery for orders shipped under this arrangement.

Any applicable sales tax collected from customers will be disclosed separately at checkout.

If a carrier requests an unexpected import-related payment, please contact Crannyx before making payment.

Charges resulting from customer-requested services or incorrect information supplied by the customer may be handled separately, where legally permitted and disclosed.

07 — Large Furniture Delivery

Furniture products may be oversized, heavy, or delivered in multiple packages.

Customers should verify product measurements, package dimensions, and access requirements before ordering.

Standard delivery does not include furniture assembly, installation, removal of existing furniture, or guaranteed delivery inside a residence unless expressly included in the purchased delivery service.

Delivery to upper floors, locations without elevator access, narrow stairways, restricted entrances, or difficult-access properties may not be available under standard delivery.

Customers are responsible for providing an accurate delivery address and reasonable access instructions.

Where delivery limitations are identified before dispatch, Crannyx will contact the customer to discuss available options, including cancellation and a refund if delivery cannot be arranged.

08 — Delivery Coverage

Shipping availability depends on the destination ZIP code, carrier coverage, product dimensions, and applicable transportation restrictions.

Some remote or difficult-access destinations may not be eligible for standard furniture delivery.

Any delivery restrictions or additional service charges will be disclosed before the customer completes payment.

09 — Shipment Tracking

Once an order is dispatched, available tracking information will be sent to the email address associated with the order.

Customers may also review their order information through:

https://www.crannyx.com/account/orders

Tracking updates may take time to appear after the carrier receives the shipment.

10 — Shipping Delays

If we determine that an order cannot be shipped within the stated processing period, we will notify the customer and provide an updated shipping estimate where reasonably available.

Customers will be offered the option to consent to the delay or cancel the affected unshipped order for a prompt refund, as required by applicable law.

If the order cannot be fulfilled, we will cancel it and refund the applicable payment.

Crannyx does not waive customers' statutory rights relating to delayed or undelivered merchandise.

11 — Damaged, Missing, or Incorrect Deliveries

Please inspect the external packaging and delivered items as soon as reasonably possible.

If an order arrives damaged, incomplete, or incorrect, contact us promptly at decorvixo@crannyx.com.

Include the order number, a description of the problem, and photographs where available.

We will review the issue and arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

12 — Incorrect Addresses and Failed Delivery

Customers should verify their shipping details before placing an order.

If an address correction is required, contact us as soon as possible.

Address changes cannot always be completed after dispatch.

If delivery fails because of an incorrect address, repeated unsuccessful delivery attempts, or refusal unrelated to an error by Crannyx, reasonable documented additional costs may be deducted from an otherwise applicable refund where permitted by law.

No deduction will be imposed for costs caused by our error or where prohibited by law.

13 — Contact Information

Store: Crannyx

Email: decorvixo@crannyx.com

Phone: +81 70 8392 3271

Business Address: 203-7 Gosho, Ueda-shi, Nagano 386-0033, Japan

Website: https://www.crannyx.com

For shipping questions, please contact our customer support team before placing an order.