Oversized Furniture Returns

Oversized Furniture Returns

Important Information About Large and International Returns

01 — Return Eligibility

Eligible products may be submitted for a return request within 30 calendar days after delivery, subject to the conditions in our Return & Refund Policy. Change-of-mind returns must meet the applicable requirements concerning product condition, use, assembly, packaging, and completeness. Nothing in this guide limits any consumer rights that cannot legally be excluded.

02 — Requesting a Return

Before shipping a product back, contact decorvixo@crannyx.com with your order number, product name, and reason for the return. Our support team will review the request and provide instructions appropriate to the item and circumstances. Do not send a return to an unconfirmed address.

03 — International Return Destination

Approved physical returns are directed to Japan, not to a domestic United States return warehouse.

Return Address:

Crannyx

203-7 Gosho

Ueda-shi, Nagano 386-0033

Japan

Customers must confirm the applicable return instructions before arranging international shipment.

04 — Change-of-Mind Return Shipping Costs

For eligible change-of-mind returns, the customer is responsible for the return shipping costs to Japan. Large furniture, dining sets, mirrors, outdoor products, and other bulky items may require international freight transportation. Costs can vary considerably depending on product dimensions, weight, packaging, origin, and carrier. Free return shipping is not promised for change-of-mind returns.

05 — Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, incomplete, or different from the item ordered, contact Crannyx with the order number, a description of the issue, and supporting photographs where possible. We will review the circumstances and provide an appropriate remedy under our policies and applicable law. Where a return is necessary because of a verified seller error or product defect, Crannyx will cover reasonable authorized return transportation costs.

06 — Preparing Furniture for Return

Use protective packaging suitable for the product's size, weight, and materials. Protect corners, glass surfaces, mirrors, hardware, and other vulnerable components. Include required accessories and parts where applicable. Do not disassemble furniture in a way that could cause damage or create a safety hazard. Follow the specific packaging and shipping instructions provided for the approved return.

07 — Refund Processing

Approved refunds are generally initiated within 3–7 business days after the applicable return assessment.

Financial institutions may require an additional 5–15 business days to post the funds, although actual timing may vary.

Any shorter refund deadline required by applicable law takes precedence. Refunds are generally issued to the original payment method where permitted.

08 — Return Assistance

For questions about return eligibility, international freight, packaging, or refund status, contact decorvixo@crannyx.com or call +81 70 8392 3271. This guide supplements our Return & Refund Policy and does not reduce any rights that cannot legally be excluded.