Legal notice
Legal Notice
Last Updated: November 12, 2026
01 — Website Operator
This website is operated under the business name Crannyx.
Crannyx is a sole proprietorship based in Japan and operates an online retail store offering furniture and home décor products to customers in the United States.
Business Name: Crannyx
Business Type: Sole Proprietorship
Country of Operation: Japan
Business Address: 203-7 Gosho, Ueda-shi, Nagano 386-0033, Japan
Official Website: https://www.crannyx.com
02 — Business Contact Information
Customers may contact Crannyx regarding products, purchases, shipping, returns, refunds, privacy requests, and other store-related matters.
Email: decorvixo@crannyx.com
Telephone: +81 70 8392 3271
Business Address: 203-7 Gosho, Ueda-shi, Nagano 386-0033, Japan
International telephone charges may apply depending on the customer's service provider.
03 — Nature of Business
Crannyx operates an independent online retail website specializing in furniture and home décor.
Products are offered through our official website, and product information, prices, delivery conditions, and available payment methods are presented during the shopping and checkout process.
Crannyx is responsible for the retail transactions accepted through its website, subject to the applicable Terms of Service and consumer protection laws.
04 — International Shipping and Fulfillment
All orders are fulfilled and shipped from Japan to the United States.
Crannyx does not represent that its products are dispatched from a domestic United States warehouse.
International transportation and delivery are arranged through appropriate logistics and shipping service providers.
For eligible orders, standard processing generally takes 1–3 business days, and estimated international shipping and delivery generally takes 5–10 business days.
Actual delivery times may vary according to destination, product dimensions, customs procedures, and transportation conditions.
Further information is provided in our Shipping Policy.
05 — Customs Duties and Import Responsibilities
Crannyx ships eligible United States orders under a Delivered Duty Paid (DDP) arrangement.
Under this arrangement, Crannyx is responsible for applicable import duties, import-related taxes, and standard customs clearance charges associated with the shipment.
Customers are not expected to pay additional import duties or standard import clearance fees upon delivery for orders covered by this arrangement.
Any applicable sales taxes charged to the customer are disclosed at checkout.
If an unexpected import-related payment is requested by a carrier, customers should contact Crannyx before making payment.
06 — Prices, Payments, and Taxes
Prices for the United States market are displayed in United States dollars (USD), unless otherwise indicated.
Applicable shipping charges and sales taxes are disclosed during checkout.
Payments are processed through available authorized payment service providers, including Authorize.net.
Available payment methods are displayed during checkout and may depend on the transaction and payment provider.
Crannyx does not intentionally impose undisclosed mandatory charges after an order has been accepted.
07 — United States Consumer Protection
Crannyx aims to provide accurate product descriptions, transparent prices, clear delivery estimates, and accessible customer support.
For orders placed by customers in the United States, applicable federal and state consumer protection laws may govern advertising, payment practices, product safety, delivery obligations, returns, and refunds.
Nothing in our policies is intended to waive rights or remedies that cannot lawfully be excluded.
08 — Shipping Delays and Refund Rights
Crannyx seeks to comply with applicable United States Federal Trade Commission requirements concerning merchandise ordered online.
If an order cannot be shipped within the promised period, customers will receive an appropriate delay notification and the opportunity to consent to the revised shipping date or cancel the affected order for a prompt refund, as required by law.
If Crannyx cannot fulfill an order, the applicable payment will be refunded in accordance with legal requirements.
Customers may contact us to request assistance with delayed or undelivered orders.
09 — Business Transparency and Marketplace Requirements
Crannyx provides business contact and operational information to support transparency for customers.
The United States INFORM Consumers Act establishes certain disclosure and verification requirements for qualifying high-volume third-party sellers operating through covered online marketplaces.
These requirements do not automatically apply to every independently operated ecommerce website.
Where any marketplace-related or other business disclosure obligations apply to Crannyx, we will comply with the applicable requirements.
10 — Returns, Refunds, and Product Issues
Crannyx provides a 30-calendar-day return request period for eligible products following delivery.
Approved physical returns are directed to our return address in Japan.
Customers are responsible for international return shipping costs for eligible change-of-mind returns.
For verified defective, damaged, or incorrectly supplied products, Crannyx will provide an appropriate remedy and cover reasonable authorized return transportation costs where necessary.
Detailed conditions, exclusions, procedures, and refund timing are described in our Return & Refund Policy.
Nothing in that policy limits statutory remedies that cannot legally be excluded.
11 — Product Information and Safety
We aim to provide accurate information about furniture materials, dimensions, assembly requirements, and intended use.
Customers should review product specifications and follow the assembly, safety, and care instructions supplied with their products.
Natural variations in materials and appearance may occur where accurately described.
Nothing in this notice excludes legally required product safety obligations or liability that cannot lawfully be excluded.
12 — Intellectual Property
Original content displayed on this website, including text, graphics, photographs, logos, and design elements, is owned by Crannyx or used with appropriate permission.
Such content may be protected under applicable copyright, trademark, and other intellectual property laws.
Unauthorized commercial copying, distribution, or use is prohibited unless permitted by law or authorized by the relevant rights holder.
13 — Website Information and Liability
We make reasonable efforts to maintain accurate and current website information.
However, technical errors, temporary interruptions, and unintentional inaccuracies may occur.
To the extent permitted by applicable law, Crannyx is not responsible for losses arising solely from circumstances outside its reasonable control.
Nothing in this notice excludes liability for fraud, intentional misconduct, defective products, statutory consumer remedies, or any other liability that cannot legally be excluded.
14 — Privacy and Personal Data
Crannyx processes customer information for order management, payment processing, delivery, customer support, security, and other purposes described in our Privacy Policy.
Our online store operates using Shopify and relevant third-party service providers.
Privacy rights, cookie preferences, personal information requests, and applicable United States state privacy protections are described in our Privacy Policy.
Privacy inquiries may be submitted to decorvixo@crannyx.com.
15 — Applicable Law and Consumer Rights
Crannyx operates from Japan.
Applicable Japanese law may govern aspects of our business operations and contractual relationships.
However, mandatory consumer protection laws applicable to United States customers remain effective where legally required.
Nothing in this notice deprives customers of non-waivable rights or legally available remedies under applicable federal or state law.
16 — Changes to This Legal Notice
Crannyx may update this Legal Notice to reflect changes in business operations, website services, or applicable legal requirements.
The current version will be published on our website with an updated revision date.
Changes will not retroactively remove statutory rights or contractual rights arising from previously accepted orders.
17 — Contact and Business Address
For legal notices, customer inquiries, complaints, or requests concerning our online store, please contact:
Business Name: Crannyx
Business Type: Sole Proprietorship
Business Address:
203-7 Gosho
Ueda-shi, Nagano 386-0033
Japan
Email: decorvixo@crannyx.com
Telephone: +81 70 8392 3271
Website: https://www.crannyx.com