Frequently Asked Questions
Frequently Asked Questions
Shopping, Products, Shipping, and Returns
01 — What Does Crannyx Sell?
Crannyx offers furniture, home décor, bedding, textiles, outdoor furniture, garden accessories, and selected household and travel-related products. Our catalog includes dining chairs, bookcases, storage benches, mirrors, curtains, rugs, comforter sets, outdoor loungers, garden products, and other home furnishings. Product availability varies.
02 — Where Is Crannyx Based?
Crannyx is operated as a sole proprietorship based in Japan. Our business address is 203-7 Gosho, Ueda-shi, Nagano 386-0033, Japan.
03 — Where Do Orders Ship From?
Orders for United States customers are fulfilled and shipped from Japan, not from a domestic United States warehouse.
04 — How Long Does Delivery Take?
Standard order processing generally takes 1–3 business days. Estimated shipping and delivery generally take an additional 5–10 business days after processing. The estimated combined period is approximately 6–13 business days. These are estimates rather than guaranteed arrival dates.
05 — How Much Does Shipping Cost?
For eligible United States orders, standard shipping is $14.90 when the qualifying order subtotal is below $259. Eligible orders with a qualifying subtotal of $259 or more receive free standard shipping. Any product-specific shipping restrictions or additional delivery services are disclosed before checkout.
06 — Will I Pay Import Duties?
Eligible United States shipments are handled under a Delivered Duty Paid (DDP) arrangement. Under this arrangement, Crannyx covers applicable import duties and standard customs clearance charges. Applicable sales taxes may be collected at checkout.
07 — Which Payment Methods Are Accepted?
Available payment methods are displayed at checkout. Card payments may be processed through Authorize.net and associated payment service providers. The available methods may depend on the checkout configuration.
08 — Can I Cancel or Change an Order?
Contact our support team as soon as possible to request an order change or cancellation. Requests depend on the fulfillment status. Once an order has shipped, the applicable return procedure may apply. Any cancellation rights required by applicable law remain unaffected.
09 — What Is the Return Period?
Eligible products may be submitted for a return request within 30 calendar days after delivery, subject to the conditions in our Return & Refund Policy and applicable consumer rights.
10 — Where Are Returns Sent?
Approved physical returns are directed to Japan at 203-7 Gosho, Ueda-shi, Nagano 386-0033, Japan. Contact us for return instructions before shipping any product back.
11 — Who Pays for Return Shipping?
For eligible change-of-mind returns, the customer is responsible for return shipping costs to Japan. For verified defective, damaged, or incorrectly supplied products, Crannyx covers reasonable authorized return transportation costs where a return is necessary.
12 — What If My Furniture Arrives Damaged?
Contact us with your order number, a description of the problem, and photographs where possible. We recommend inspecting deliveries promptly. A failure to report visible damage within 48 hours does not automatically eliminate applicable consumer rights.
13 — Does Furniture Require Assembly?
Assembly requirements vary by product. Dining chairs, storage furniture, bookcases, room dividers, and selected outdoor products may require assembly or installation. Review the individual product listing and supplied instructions. Professional assembly is not included unless expressly stated.
14 — How Do I Check Product Dimensions?
Review the dimensions in the individual product listing. For furniture and mirrors, compare the measurements with your room, doorways, hallways, stairs, and elevators. For bedding, curtains, and rugs, compare the listed dimensions with your intended use and available space.
15 — How Long Do Refunds Take?
Approved refunds are generally initiated within 3–7 business days following the applicable return assessment. Financial institutions may require an additional 5–15 business days to post the funds. Any shorter deadline required by applicable law takes precedence.
16 — How Can I Contact Crannyx?
Email: decorvixo@crannyx.com. Phone: +81 70 8392 3271. Website: www.crannyx.com.
17 — Where Can I Find More Information?
Our Shipping Policy, Return & Refund Policy, Privacy Policy, Terms of Service, and other store information pages provide additional details about purchases, delivery, returns, and customer rights. For questions about a particular order or product, contact our support team.