Contact information
Contact Information
Last Updated: November 12, 2026
01 — Contact Crannyx
Thank you for visiting Crannyx.
We are committed to providing clear communication and helpful customer support for furniture and home décor purchases.
If you have questions about our products, orders, shipping, returns, or other store-related matters, please contact us using the information below.
02 — Business Information
Store Name: Crannyx
Business Name: Crannyx
Business Type: Sole Proprietorship
Country of Operation: Japan
Business Address:
203-7 Gosho
Ueda-shi, Nagano 386-0033
Japan
Official Website:
03 — Customer Support
For general inquiries, product information, order assistance, or after-sales support, please contact:
Email:
Telephone:
International calling charges may apply depending on your telephone service provider.
For inquiries concerning an existing order, please include your order number and the email address used at checkout.
04 — Order and Shipping Inquiries
Crannyx ships products from Japan to customers in the United States.
If you have questions about order processing, shipping estimates, delivery arrangements, or tracking information, please contact our support team.
Customers may also review available order information through:
https://www.crannyx.com/account/orders
Please refer to our Shipping Policy for detailed information about processing times, delivery estimates, shipping charges, and customs arrangements.
05 — Returns and Refunds
For return requests, damaged items, missing components, incorrect products, or refund inquiries, please contact:
Return Address:
Crannyx
203-7 Gosho
Ueda-shi, Nagano 386-0033
Japan
Important: Approved physical returns are directed to Japan. Crannyx does not provide a United States domestic return address.
Please contact us before shipping a return so that appropriate instructions can be provided.
Return eligibility, shipping responsibilities, and refund procedures are described in our Return & Refund Policy.
06 — Privacy and Personal Information Requests
For questions about personal information, privacy rights, data access, correction, deletion, or other privacy-related matters, please contact:
We will review applicable privacy requests in accordance with our Privacy Policy and relevant legal requirements.
07 — Official Communication Channels
For reliable assistance, please use the contact details published on our official website.
Website: https://www.crannyx.com
Email: decorvixo@crannyx.com
Phone: +81 70 8392 3271