Privacy policy
Privacy Policy
Last Updated: November 12, 2026
01 — Introduction
Crannyx respects your privacy and is committed to providing transparent information about how personal information is collected, used, disclosed, and protected.
This Privacy Policy applies to visitors and customers who interact with our website, https://www.crannyx.com, purchase our products, or communicate with us.
Crannyx is operated by a sole proprietor based in Japan and serves customers in the United States.
Our online store is powered by Shopify.
02 — Personal Information We Collect
Depending on how you interact with our store, we may collect the following categories of information.
Contact Information
Your name, email address, telephone number, billing address, and shipping address.
Order and Transaction Information
Products purchased, order history, transaction amounts, payment status, returns, refunds, and shipping information.
Payment Information
Information necessary to process payments, including payment authorization details and transaction identifiers.
Payment information may be processed by Shopify-supported payment providers, including Authorize.net.
Payment card details are handled through the applicable payment processing systems. Crannyx does not need to store full payment card numbers to process ordinary store transactions.
Technical and Usage Information
IP address, device identifiers, browser type, operating system, website interactions, approximate location derived from technical information, and cookie-related data.
Customer Communications
Messages, inquiries, support requests, and information voluntarily provided when contacting our store.
03 — How We Collect Information
We may collect information:
• Directly from customers during checkout or account registration.
• When customers contact our support team.
• Automatically through cookies and similar technologies.
• Through payment processors, delivery providers, and other service providers involved in fulfilling orders.
• Through Shopify and other technologies used to operate the website.
04 — How We Use Personal Information
We use personal information for legitimate business purposes, including:
• Processing and fulfilling orders.
• Arranging international shipping and customs clearance.
• Processing payments and refunds.
• Providing customer support.
• Managing returns and product-related inquiries.
• Maintaining customer accounts.
• Preventing fraud and unauthorized transactions.
• Improving website functionality and customer experience.
• Meeting accounting, tax, and legal obligations.
• Sending marketing communications where permitted by law and consistent with customer preferences.
We do not use personal information for purposes materially different from those described here without providing any notice or obtaining consent required by applicable law.
05 — Sharing Personal Information
We may disclose personal information to service providers and business partners when reasonably necessary to operate our store.
These may include:
Shopify: Website hosting, ecommerce infrastructure, account functionality, and order management.
Payment Providers: Payment authorization, transaction processing, fraud prevention, and refunds.
Shipping and Logistics Providers: International transportation, customs clearance, shipment tracking, and delivery.
Technology and Analytics Providers: Website functionality, security, performance measurement, and consent-based analytics.
Professional and Legal Service Providers: Accounting, compliance, dispute resolution, and legal obligations.
We may also disclose information when required by applicable law, legal process, or a valid government request.
We do not sell customer contact lists for monetary consideration.
Certain advertising, analytics, or cookie-based disclosures may nevertheless qualify as a "sale," "sharing," or targeted advertising under applicable United States privacy laws.
Where required, customers may exercise their rights to opt out of such activities.
06 — Cookies and Similar Technologies
Our website uses cookies and similar technologies to support:
• Shopping cart and checkout functionality.
• Customer account access.
• Website security.
• Remembering user preferences.
• Website performance and analytics.
• Advertising and marketing functions, where enabled.
Some cookies are necessary for essential store operations. Others may be optional.
Where required by applicable law, optional cookies and related technologies are subject to the relevant consent or preference controls.
Customers may manage available privacy choices through the cookie banner or privacy preference controls displayed on our website.
Browser settings may also allow customers to restrict or delete cookies, although disabling essential cookies may affect website functionality.
07 — California Privacy Rights
California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, where those laws apply to our business and processing activities.
Subject to applicable requirements and exceptions, these rights may include:
• The right to know what personal information is collected and how it is used.
• The right to request access to personal information.
• The right to request deletion of personal information.
• The right to correct inaccurate personal information.
• The right to opt out of the sale or sharing of personal information.
• The right to limit certain uses or disclosures of sensitive personal information, where applicable.
• The right not to be discriminated against for exercising applicable privacy rights.
We will not unlawfully discriminate against customers for exercising their privacy rights.
We do not knowingly sell or share the personal information of consumers under 16 in circumstances requiring special authorization.
08 — Other United States Privacy Rights
Residents of certain other United States states may have additional privacy rights, depending on the laws applicable to Crannyx.
These may include access, correction, deletion, data portability, and opt-out rights concerning certain data processing activities.
We will review and respond to applicable requests in accordance with the relevant law.
09 — How to Exercise Privacy Rights
To request access, correction, deletion, or information about your personal data, contact:
Please describe your request and provide sufficient information for us to identify the relevant account or transaction.
We may take reasonable steps to verify identity before responding.
We will respond within applicable legal deadlines and explain any legally permitted limitations.
If an applicable state privacy law provides an appeal right, customers may appeal a denied request by replying to our decision email with the subject "Privacy Request Appeal."
Customers may also use available website privacy preference controls to manage cookie and data-sharing choices.
Where applicable, we will honor legally recognized opt-out preference signals, including Global Privacy Control, as required by law.
10 — Marketing Communications
Customers may receive promotional emails where permitted by law.
Marketing emails will provide an appropriate unsubscribe method.
Customers may also request removal from promotional email communications by contacting us.
Transactional communications, including order confirmations, shipping updates, and essential service notices, may still be sent when necessary to fulfill an order or comply with legal obligations.
11 — Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy.
Retention periods depend on the nature of the information, transaction history, legal requirements, accounting obligations, dispute resolution needs, and fraud prevention.
When personal information is no longer required, we take reasonable steps to delete, anonymize, or otherwise securely dispose of it.
Certain records may be retained where required or permitted by law, even after a deletion request.
12 — Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
Our website and payment-related services rely on security measures provided by the relevant ecommerce and payment processing systems.
No method of electronic transmission or storage can be guaranteed completely secure.
Customers should protect their account credentials and contact us if they suspect unauthorized account activity.
13 — International Data Transfers
Crannyx operates from Japan and serves customers in the United States.
Personal information may be processed, accessed, or stored in Japan, the United States, or other countries where our service providers operate.
Such countries may have different data protection laws.
Where required, we take appropriate measures to protect personal information transferred internationally.
14 — Children's Privacy
Our website is intended for general consumer shopping and is not directed to children under 13.
We do not knowingly collect personal information directly from children under 13 without legally required authorization.
If we learn that such information has been collected improperly, we will take appropriate steps to delete it.
Parents or guardians may contact us regarding relevant concerns.
15 — Third-Party Websites
Our website may contain links to third-party services.
We are not responsible for the privacy practices of independently operated third-party websites.
Customers should review the privacy notices of those services before providing personal information.
16 — Changes to This Privacy Policy
We may update this policy to reflect changes in our business operations, technologies, or applicable laws.
The updated version will be published on this website with a revised effective date.
Where legally required, we will provide additional notice or obtain consent.
17 — Contact Information
For privacy inquiries or requests:
Business: Crannyx
Email: decorvixo@crannyx.com
Phone: +81 70 8392 3271
Address: 203-7 Gosho, Ueda-shi, Nagano 386-0033, Japan
Website: https://www.crannyx.com