Large Furniture Delivery Guide

Large Furniture Delivery Guide

Delivery Information for Furniture and Oversized Home Products

01 — Shipping Origin

Crannyx fulfills orders for United States customers from Japan. Our products are not represented as shipping from a domestic United States warehouse. The transportation method depends on the product, its dimensions, weight, packaging, and delivery destination.

02 — Processing and Estimated Delivery Time

Standard order processing generally takes 1–3 business days.

Estimated shipping and delivery generally take an additional 5–10 business days after processing.

The estimated combined period is approximately 6–13 business days. These timeframes are estimates rather than guaranteed arrival dates. Carrier arrangements, customs procedures, destination conditions, and other circumstances may affect delivery. Where a delay occurs, applicable customer notification and cancellation rights will be respected.

03 — Shipping Charges

For eligible United States orders, standard shipping is $14.90 when the qualifying order subtotal is below $259.

Eligible orders with a qualifying subtotal of $259 or more receive free standard shipping. Any product-specific shipping restrictions or additional delivery services must be disclosed before checkout is completed.

04 — Oversized and Special-Handling Products

Large furniture, dining sets, storage units, mirrors, outdoor loungers, garden products, and other bulky items may require special packaging or handling. The delivery service available depends on the particular product and carrier arrangement. Indoor placement, stair carrying, assembly, installation, and packaging removal are not included unless expressly confirmed as part of the purchased service.

05 — Delivery Address and Access

Customers should provide a complete and accurate delivery address, including apartment, building, and access details where applicable. Before ordering large furniture or mirrors, measure doorways, hallways, staircases, elevators, and available turning space. Customers should contact us before purchasing if their delivery location has unusual access restrictions.

06 — Tracking and Delivery Arrangements

Tracking information may be provided when available from the carrier. Certain large shipments may require delivery coordination or an appointment. Customers should follow the delivery instructions communicated for their specific shipment and ensure that someone is available when required by the carrier.

07 — Import Duties and Customs

Eligible United States shipments are handled under a Delivered Duty Paid (DDP) arrangement. Under this arrangement, Crannyx is responsible for applicable import duties and standard customs clearance charges. If a carrier unexpectedly requests an import-related payment, contact our support team before making payment so that the request can be reviewed.

08 — Inspecting Your Delivery

Inspect your order and packaging as soon as reasonably possible after delivery. Check furniture, glass surfaces, mirrors, textile packages, accessories, and other components for visible damage or missing items. Retain relevant packaging and take photographs if an issue is identified. Prompt reporting helps us investigate delivery problems but does not remove applicable statutory rights.

09 — Delivery Assistance

For delivery questions, tracking assistance, or access-related concerns, contact decorvixo@crannyx.com or call +81 70 8392 3271.